Cancellation Policy for Mallachie Holiday Home

1. Cancellation By You:


If you are forced to cancel your holiday you must inform Vacation Rental Support LLP as soon as possible after you are aware you need to cancel so that we can try to re-let the property and try to refund as much of your payment as possible. If you notify us of the cancellation by phone we need you to also confirm the cancellation with us via email. Once you have made a booking online you are then liable for the booking. The day we receive your notice to cancel is the date on which we will cancel your booking with the Owner. It is assumed that you will have taken out cancellation insurance to cover this possible eventuality. Please note that if your cancellation takes place before the balance due date, the balance still remains payable by you. If you cancel your reservation and choose not to pay the balance by the due date and the Vacation Rental Support LLP subsequently re-lets your week the deposit is non-refundable. If you cancel, we then open the dates you had booked for re-booking. You will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case you will be refunded accordingly, less the booking fee (if applicable), an administration charge of £50 and any costs that might be incurred if the replacement booking is made via an OTA (Online Travel Agent). If the property is not re-let we will issue the necessary paperwork to your insurance company so that they may reimburse you. If the booking has been made via an OTA, such as Airbnb, then the policies of the relevant OTA will need to be adhered to.

We strongly advise that you ensure that your holiday insurance covers you for the above.

2. Cancellation or Adjustment by Us

Vacation Rental Support LLP hopes that it does not have to either cancel or adjust your reservation in any way (other than your or a member of your party's breaking of conditions in this Policy): however, as unforeseen problems do occur, the we would contact you immediately to discuss any such cancellation or adjustment. If the circumstances affect your desired property, we will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, the Owner will refund all of your rental payment if the rental was booked via a website owned and operated by Vacation Rental Support LLP. If the rental was booked via an OTA such as Airbnb then the refund would be carried out according to the policies of the respective OTA. Except where otherwise expressly stated the Owner and Vacation Rental Support LLP shall not be liable for changes beyond the Company’s control or beyond the control of the Owner.


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