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Cancellation Policy for Mallachie Holiday Home
1. Cancellation By You:
PLEASE MAKE SURE YOU ARE PROTECTED BY CANCELLATION INSURANCE
If you are forced to cancel your holiday, please inform Vacation Rental Support by email as soon as possible after you are aware of the need to do so. If you notify us of the cancellation by phone, please also confirm the cancellation with us via email. The day we receive your notice to cancel is the date on which we will cancel your booking. For a 50% refund of the deposit, or other monies paid excluding any booking fee, the Guest must cancel at least 90 full days before the Check-In date and time; no balancing payment is required. If the Guest cancels less than 90 days before the Check-In date and time, then no refund will be issued; no balancing payment is required.We strongly advise that you ensure that your holiday insurance covers you for the above.
2. Cancellation or Adjustment by Us
Vacation Rental Support LLP hopes that it does not have to either cancel or adjust your reservation in any way (other than your or a member of your party's breaking of conditions in this Policy): however, as unforeseen problems do occur, the we would contact you immediately to discuss any such cancellation or adjustment. If the circumstances affect your desired property, we will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, the Owner will refund all of your rental payment if the rental was booked via a website owned and operated by Vacation Rental Support LLP. If the rental was booked via an OTA such as Airbnb then the refund would be carried out according to the policies of the respective OTA. Except where otherwise expressly stated the Owner and Vacation Rental Support LLP shall not be liable for changes beyond the Company’s control or beyond the control of the Owner.
PLEASE ALSO REFER TO OUR 'BOOKING TERMS AND CONDITIONS'
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